Commonly asked questions

Q. IS YOUR POOL HEATED?
A. Yes, our modern indoor pool is heated to an average of 31 degrees which we consider the optimal temperature conditions for all swimmers.

Q. DOES YOUR CENTRE HAVE CHANGE FACILITIES? 
A. Yes, our facilities have separate change facilities for men and women which also include a baby change area. Additionally we provide private change facilities for students with special needs.

Q. WHAT ABOUT THE WATER QUALITY?
A. Yarra Swim School pool is chlorinated and fitted with the latest water treatment and filtration system to ensure a hygienic and safe environment for all swimmers. Our water quality is constantly monitored during the day and regularly tested by an independent laboratory.

Q. ARE THE TEACHERS QUALIFIED?
A. Yes, all our learn to swim teachers have undergone an extensive training program and hold an Austswim qualification nationally recognised as one of the leading teaching qualifications within Australia. Parents can feel confident their child is receiving the best in aquatic education.

Q. DO I NEED TO GET IN THE WATER WITH MY CHILD?
A. Parents only need to be in the water when their child is enrolled in our nursery classes. Only one parent is allowed in the water during the lesson but are welcome to alternate each week.

Q. WHAT IF MY CHILD IS SICK AND CAN'T ATTEND CLASS?         
A. Should your child become sick and unable to make their lesson, we allow two make up lessons in each term. As babies are more prone to sickness this policy can be extended to allow two make up classes per term. For full details of our make policy please see our enrolment form or contact the customer service desk.

Q. CAN I SWIM OR STAY IN THE POOL AFTER MY LESSON?
A. No, our facility is primarily a teaching centre, however there are set times when the centre is open for swimming. Please contact reception for details.

Q. HOW DO I KNOW WHAT LEVEL MY CHILD IS?
A. At the time of enrolling, our customer service team will assess your child according to age and their previous experience. Your child's progress is monitored and assessed constantly during the term and students are regularly promoted to higher levels.

Q. WILL MY CHILD RECEIVE A CERTIFICATE?
A. Yes they do. Your child will receive a certificate when they move up to the next level and is an important part in the recognition of your Childs effort and makes them feel special.
 
Q. I HAVE A QUESTION ABOUT WHAT'S BEING TAUGHT TO MY CHILD, WHO DO I TALK TO?
A. During most classes our students and teachers are monitored by our Pool Deck Supervisor. Generally these supervisors can assist you with your enquiry or will refer you to our Swim School coordinator. Questions relating to class times and fees should be directed to reception

Q. WHAT HAPPENS ON PUBLIC HOLIDAYS?
A. The school does not operate during public holidays unless otherwise advised. Term fees have already been adjusted to take into account public holidays during those terms.