Q: How do I enrol my child in swimming lessons?

A. To enrol your child, please submit an enrolment form. By doing so, you acknowledge and agree to our terms and conditions. Your child's place is secured once full payment has been received. We do not hold places or accept part payments.

Q: My child may need an assessment. What happens then?

A. If an assessment is required to determine your child's swimming ability, our aquatic department will contact you by phone to arrange an assessment time.

Q: How does re-enrolment work for current students?

A. Existing Yarra Swim School (YSS) students are automatically re-enrolled for the following term. You will be issued an invoice within two weeks prior to the end of the current term, indicating the new term's lesson day, times, and fees.

Q: What if I don't want to re-enrol my child?

A. If you do not wish to re-enrol, please notify the office ASAP.

Q: What happens if I don't pay my fees on time?

A. If your current term fees aren't up to date by the completion of the term, your position will be deemed vacant and offered to other applicants.

Q: How do I know what level my child is?

A. When you enrol your child with us, our team conducts an assessment to determine the most suitable starting level. Throughout the term, we continuously monitor and assess your child's progress. Students who demonstrate significant progress are frequently moved up to higher levels. You can conveniently track your child's progress and goals using the iClassPro app.

Q: Can I cancel my child's enrolment?

A. This contract of membership can be voided if written notification is provided no later than seven working days prior to the commencement of the YSS term. Cancellations received after seven working days but prior to the commencement of the YSS swimming term will receive a refund less a $20 administration fee.

Q: What if my child misses lessons due to illness?

A. Students who are unable to attend lessons due to illness can organize up to two (2) make-up classes for all other levels per term. Nursery classes are entitled to 2 make-ups for both parent and child. Make-up lessons can only be provided if spaces become available within the same term and will expire and become a forfeit at the end of each term.  

Q: How do I request a refund?

A. Requests for a refund must be completed in writing to the Centre Manager for approval. These may require a medical certificate (stating the dates of unattended lessons) or other required documentation. Refunds will not be issued to any person other than the enrolled student stated on the medical certificate or in the refund request communications. An administration fee of $20 will be deducted from all refunds.

Q: What if my child is sick and can't attend class?

A. If, for any reason, your child cannot make it to their regularly scheduled swimming lesson, please inform Yarra Swim School at least 1 hour before the lesson's start time. You can cancel your booking by either calling us directly or using the iClassPro App. Once canceled, you will be eligible to reschedule the missed class before the end of the term, depending on availability. For more details, please refer to our terms and conditions available on the iClassPro App.

Q: Do you hold classes on public holidays?

A. No, classes do not run on public holidays or term school holidays and do not form part of your account.

Q: What should my child wear to swimming lessons?

A. All students who are not fully toilet trained must wear appropriate aqua nappies while in the pool during and after lessons.

Q: Can the teacher or class time change?

A. The swim school reserves the right to cancel or change classes and instructors, or move students if necessary. Although we strive to maintain consistency with instructors, this is not always possible.

Q: What should I do when I arrive for my child's lesson?

A. All students must check in at reception prior to each lesson.

Q: Do I need to stay with my child during the lesson?

A. It is a condition of entry that all children must be accompanied by a parent or guardian while at the centre. Children will not be accepted into lessons if a parent or guardian is absent. Children must be collected by a parent or guardian over the age of sixteen (16) at the conclusion of every lesson.

Q: Where should my child get changed?

A. All school-age children are required to use the appropriate change rooms. Parents needing to provide supervised care may use the disabled change facilities.

Q: Can I take photos or videos of my child during lessons?

A. Photographs or video footage is not allowed to be taken of a child or children while they are in the centre. Parents and relatives wishing to take images of their child/ren during class MUST complete a consent form available at reception.

Q: How do I notify the swim school if my child will be absent?

A. The YSS office must be notified of non-attendance by calling 9434 4516. If necessary, please leave a message on the answering machine. Alternatively, you can use the iClassPro app to notify us of an absence and to book convenient make-up sessions.

Q: Is your pool heated?

A. Yes, our indoor pool is maintained at an average temperature of 31 degrees Celsius, providing what we consider to be the ideal swimming experience. Additionally, our air handling unit ensures a consistent ambient temperature.

Q: Does your centre have change facilities?

A. Our centre offers dedicated changing facilities for both men and women, complete with a designated area for baby changing. Furthermore, we provide private changing accommodations to cater to the specific needs of our students. Ensuring cleanliness and comfort in these spaces is a top priority to enhance your overall experience.

Q: What about the water quality?

A. The pool is chlorinated and fitted with the latest water treatment and filtration system to ensure a hygienic and safe environment for all swimmers. Our water quality is constantly monitored during the day and regularly tested by an independent laboratory.

Q: Are the teachers qualified?

A. Yes, all our learn to swim teachers have undergone an extensive training program and hold a nationally recognised swim teaching. Parents can feel confident their child is receiving the best in aquatic education.

Q: Do I need to get in the water with my child?

A. Parents/caregivers are only required to enter the water when their child is enrolled in our nursery classes. During the lesson, only one caregiver is permitted in the water; however, this person does not need to be the same individual for each session.